What is KYC?
KYC is a customer identity verification procedure. The operator may request an identity document, proof of address or verification of the payment method.
When verification may occur
Verification may occur at registration, before a withdrawal or after certain transaction thresholds are reached. Its scope depends on the operator and its regulatory obligations.
Protect your data
Send documents only through the official panel or a channel indicated by the operator. Check the website domain and do not send sensitive data to people contacting you from unknown accounts.
When the process takes too long
Keep confirmation of submitted documents and your support contact history. This makes it easier to determine exactly what is missing.