Record the current situation
Note the amount, request date, withdrawal method and status shown in the panel. Take screenshots if the status or message may change.
Check the requirements
Make sure the account is not awaiting additional verification and that the funds are not tied to an active bonus with unmet conditions.
Be specific when contacting support
In one report, provide the account ID, date, amount and transaction number. Ask for the specific reason for the delay and the missing step.
Escalation
If the answers are contradictory or the problem remains unresolved, check the operator's official complaints procedure and the rules of the relevant licensing authority. Do not publish sensitive documents publicly.